COVID-19 FAQs

Here are the FAQs regarding COVID-19 and upcoming travel. The most up to date travel restrictions can be found on the Air New Zealand Travel Alerts page.

Last updated 27 March 2020 6.40pm NZT

As a result of the latest New Zealand Government announcement, we are working on adding more New Zealand domestic flights in the next 24 hours to support our customers to safely return home. We will update you shortly. Thank you for patience and support.

Social distancing

What are you doing to support social distancing on your aircraft?

How will I know if I'm sitting next to someone who has travelled on an International flight?

Why has my seat request been changed?

Flight schedules

Which International services will you continue to operate?

Can passengers transit through New Zealand to a third country?

Can a passenger connect to a New Zealand domestic flight on arrival?

Can a passenger connect from a New Zealand domestic flight when departing New Zealand?

I have travel booked within New Zealand and don't want to travel, can I get a refund?

What if I want to travel but postpone to a later date?

What is the process for requesting a credit for my flight?

I'm a visitor to New Zealand. Do I need to return home?

I need to get to my home country and you've suspended your services there, how can you help me?

I requested a credit online but I didn't receive a confirmation email. How do I know you received it?

Can I use my credit online?

My flight has been cancelled but I haven't heard anything, what's happening?

Can my children still travel as unaccompanied minors?

My children were booked to travel as unaccompanied minors, what will happen with their tickets?

My children need to travel to a different parent/caregiver in the school holidays, how can I get them there?

COVID-19 NZ government restrictions

What are the latest/current New Zealand travel restrictions?

What is the Ministry of Health saying about travelling?

How do I protect myself while travelling?

What is the latest/current Government advice?