Baggage services

We can help with special baggage requirements, if there was a problem transporting your bags, or if you are travelling with pets.
Businesswoman calling for help with baggage.

Mishandled checked baggage

Find out more information about delayed, damaged or misplaced baggage and how we can help

Report your baggage

If your baggage has been damaged or is lost, you can let us know.

Baggage service offices

Contact our New Zealand and international service baggage offices for any baggage enquiries.

Woman cuddling dog.

Travelling with pets

We offer various options to transport your pets to new destinations. 

Find out more